Organize a training class on “Basic Communication Skills of Healthcare Staff in Diagnosis and Treatment Aimed at Patient Satisfaction” for healthcare personnel in the Hospital and Clinic system of the Hàng Kênh Corporation.
From the side of the Hospitals and Clinics, attending the meeting were: Dr. Pham Thu Xanh, Deputy General Director of the General Corporation of Channel Goods, Executive Director of Hai Phong International Obstetrics and Pediatrics Hospital; leaders of the Hospitals and Clinics along with heads/deputy heads of relevant departments and a large number of healthcare staff.
With her professional expertise and extensive experience, Ms. Vu Thi Minh Hanh provided the training class with very useful knowledge about the art of communication, physiognomy in communication, skillful communication style, civilized behavior between healthcare staff and patients and their families; between healthcare staff and healthcare staff,… the role of communication in the development of the unit and proposed solutions to enhance communication skills for each specific group.
Through the lecture by MSc. Vu Thi Minh Hanh, healthcare staff of the hospitals and clinics under the General Corporation of Hang Kenh in general, and the healthcare staff of Hai Phong International Obstetrics and Pediatrics Hospital in particular, have accumulated a lot of knowledge about communication and interaction skills; thereby building a good relationship between healthcare staff and patients, helping patients feel secure and trust in treatment, and using medical examination and treatment services at the hospital and clinic. This is also one of the important factors contributing to enhancing the image of the hospital and increasing the value of each individual.
